Cancellation and Refund Conditions 
General Rules 
1.1 All flights available for sale online at www.al-uc.com üzer are non-charter flights. The date and time of the flight may change. A confirmation of the flight time must be obtained 1 day before the flight. 
1.2 Ticket cancellation, date change, refund and name change cannot be made on charter flights. 
1.3 Baggage rules may vary. 
1.4 The transportation of pet animals depends on the approval of the airline. For this reason, the ticket price cannot be refunded. 
1.5 You must have your ticket with you during your trip. 
1.6 Time, date, airport information may change due to procurement. 
1.7 It is necessary to make sure that the passport information is correct and complete. 
1.8 Charter flights can only be refunded in case of cancellation by the airline. 
Cancellation 
No cancellation, no refund and no change. 
Change 
No change. 
 
 
When will my cancelled ticket be refunded? 
The refund of the cancellation ticket üfee of the canceled flight caused by the airline varies according to the refund procedures of the banks if the flight was purchased by credit card.  
The refund period for the refund of the cancellation ticket of the flight canceled by the airline may vary according to the refund procedures of the relevant banks.  
The refunds of the tickets for the canceled flight caused by the airline, which are issued as a company invoice, are refunded after the invoice refund procedures are completed. You can send your refund invoice to our accounting department via [email protected] e-mail address. 
Can I perform the cancellation-refund process of my ticket from your pain center other than the online cancellation option?  
Cancellation - refund transactions related to your ticket are made in accordance with the rules determined by the airline. You can get help from our support line on 0242 322 322 26 97 for the processing of your cancellation-refund transactions. 
 In the cancellation ticket refund transactions of the flight canceled due to the airline canceled by the airline, which are carried out through the pain center, a transaction fee of 500 Turkish Liras is deducted for international tickets, along with the cancellation-refund penalty, if any, in accordance with the airline rules.